Page 7 - Essentials of Human Communication

vi Contents

Nonverbal Messages Structure Some Nonverbal Communication Skills 113
Conversation 96 Decoding Skills 114
Nonverbal Messages Can Influence Encoding Skills 114
and Deceive 96 Summary of Concepts and Skills 116
Nonverbal Messages Are Crucial for Key Word Quiz 117
Expressing Emotions 97 MyCommunicationLab™ 118

The Channels of Nonverbal Communication 97 SpeCiaL FeatureS
Body Communication 97 Skill Development Experience Using Nonverbal Impression
Facial Communication 99 Management Strategies 96
Eye Communication 101 Skill Development Experience Selecting a Seat at the
Spatial Communication 101 Company Meeting 104
Artifactual Communication 104 Communicating Ethically Communication Silence 111
Touch Communication 107 Test Yourself What’s Your Time? 111
Paralanguage and Silence 108 Video Choice Point Inviting or Discouraging
Time Communication 111 Conversation 115

PART TWO Interpersonal And Small Group Communication 119

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Interpersonal Communication Interpersonal Relationships 136
and Conversation 119
The Principles of Conversation 121 Advantages and Disadvantages of Interpersonal
The Principle of Process: Conversation Relationships 137
Is a Developmental Process 121 The Stages of Interpersonal Relationships 138
The Principle of Turn-Taking 123 Contact 140
The Principle of Dialogue 125 Involvement 140
The Principle of Immediacy 126 Intimacy 141
The Principle of Flexibility 127 Deterioration 141
The Principle of Politeness: Conversation Is Repair 142
(Usually) Polite 127 Dissolution 142
Everyday Conversations 129 Interpersonal Relationship Types 143
Small Talk 129 Friendship 143
Apologies 132 Love 143
Compliments 133 Family Relationships 144
Summary of Concepts and Skills 134 Work Relationships 146
Key Word Quiz 135 Online-Only Relationships 147
MyCommunicationLab™ 135 Theories of Interpersonal Communication
and Relationships 149
SpeCiaL FeatureS
Communicating Ethically Your Obligation to Reveal Attraction Theory 149
Relationship Rules Theory 150
Yourself 121
Skill Development Experience Opening and Closing Social Exchange and Equity Theory 152
a Conversation 123 Summary of Concepts and Skills 153
Test Yourself How Polite Are You? 128 Key Word Quiz 154
Video Choice Point First Day of Class 129 MyCommunicationLab™ 155
Test Yourself How Do You Small Talk? 129 SpeCiaL FeatureS
Skill Development Experience Formulating Video Choice Point Coming Clean 141
Apologies 133 Skill Development Experience Exchanging Cherishing
Messages 142