Page 6 - Essentials of Human Communication

Contents v

To Be Followed: Influencing Strategies 45
To Confirm Self-Image: Image-Confirming Strategies 46
Summary of Concepts and Skills 47 4
Key Word Quiz 49
MyCommunicationLab™ 49
Verbal Messages 69
SpeCiaL FeatureS
Test Yourself How’s Your Self-Esteem? 29 Principles of Verbal Messages 70
Video Choice Point My Brother’s in Trouble 31 Message Meanings Are in People 70
Test Yourself How Willing to Self-Disclose Are You? 31 Messages Are Denotative and Connotative 70
Skill Development Experience Checking Your Perceptions 41 Messages Vary in Abstraction 71
Skill Development Experience Using Impression Management Messages Can Deceive 71
Strategies 46 Messages Vary in Politeness 72
Communicating Ethically The Ethics of Impression Messages Can be Onymous or Anonymous 74
Management 47 Messages Vary in Assertiveness 75
Messages Are Influenced by Culture and Gender 77
Disconfirmation and Confirmation 78
Racist Speech 80
3 Heterosexist Speech 80
Ageist Speech 81
Sexist Speech 82
Listening in human Communication 50 Cultural Identifiers 83

Stages of Listening 51 Principles for Using Verbal Messages Effectively 85
Receiving 51 Extensionalize: Avoid Intensional Orientation 85
Understanding 52 See the Individual: Avoid Allness 85
Remembering 52 Distinguish Between Facts and Inferences: Avoid
Evaluating 54 Fact-Inference Confusion 86
Responding 54 Discriminate Among: Avoid Indiscrimination 87
Talk About the Middle: Avoid Polarization 87
Listening Barriers 55 Update Messages: Avoid Static Evaluation 88
Distractions: Physical and Mental 55
Biases and Prejudices 55 Summary of Concepts and Skills 89
Lack of Appropriate Focus 56 Key Word Quiz 90
MyCommunicationLab™ 91
Premature Judgment 56
Styles of Effective Listening 57 SpeCiaL FeatureS
Empathic and Objective Listening 58 Communicating Ethically Lying 73
Nonjudgmental and Critical Listening 60 Video Choice Point Homecoming Party 73
Surface and Depth Listening 61 Skill Development Experience Using Assertiveness
Polite and Impolite Listening 61 Strategies 75
Active and Inactive Listening 63 Test Yourself How Assertive Are Your Messages? 76
Skill Development Experience Constructing
Listening Differences: Culture and Gender 64 Confirming, Rejecting, and Disconfirming Responses 79
Culture and Listening 64 Test Yourself Can You Distinguish Facts from Inferences? 86
Gender and Listening 65

Summary of Concepts and Skills 67
Key Word Quiz 68
MyCommunicationLab™ 68
5
SpeCiaL FeatureS
Communicating Ethically Ethical Listening 55 nonverbal Messages 92
Video Choice Point A Bad Day at Work 57
Test Yourself How Do You Listen? 57 Principles of Nonverbal Communication 93
Skill Development Experience Expressing Empathy 59 Nonverbal Messages Interact with Verbal Messages 93
Skill Development Experience Using Active Listening Nonverbal Messages Help Manage Impressions 94
Strategies 64
Nonverbal Messages Help Form Relationships 95