Page 12 - Essentials of Human Communication

SPECIALIzED CONTENTS

SELF TESTS

These self-assessment tests will help you bring to awareness, analyze, and improve your communication patterns and strategies.
How Powerful Are You? (Chapter 1, p. 13) How Apprehensive Are You in Group Discussions? (Chapter 9,
How’s Your Self-Esteem? (Chapter 2, p. 29) p. 178)
How Willing to Self-Disclose Are You? (Chapter 2, p. 31) What Kind of Group Member Are You? (Chapter 10, p. 194)
How Do You Listen? (Chapter 3, p. 57) What Kind of Leader Are You? (Chapter 10, p. 201)
How Assertive Are Your Messages? (Chapter 4, p. 76) How Apprehensive Are You About Public Speaking? (Chapter
Can You Distinguish Facts from Inferences? (Chapter 4, p. 86) 11, p. 209)
What’s Your Time? (Chapter 5, p. 111) What’s Wrong with These Comments? (Chapter 12, p. 257)
How Polite Are You? (Chapter 6, p. 128) Using Presentation Software (Chapter 13, p. 271)
How Do You Small Talk? (Chapter 6, p. 129) How Credible Are You? (Chapter 14, p. 295)
Conflict Management Strategies (Chapter 8, p. 164)

VIDEO ChoiCe POINT

These boxes provide suggestions for listening more effectively in a wide variety of communication situations.
At the same time these discussions will remind you that communication can never occur without listening.

Ryan Asks for a Recommendation (Chapter 1, p. 9) Conflict Strategies (Chapter 8, p. 170)
My Brother’s in Trouble (Chapter 2, p. 31) First Impressions (Chapter 9, p. 180)
A Bad Day at Work (Chapter 3, p. 57) Leading in Service Learning (Chapter 10, p. 198)
Homecoming Party (Chapter 4, p. 73) Preparing for a Speech (Chapter 11, p. 219)
Inviting or Discouraging Conversation (Chapter 5, p. 115) Speaking on the Arts (Chapter 12, p. 259)
First Day of Class (Chapter 6, p. 129) Interfaith Meeting (Chapter 13, p. 265)
Coming Clean (Chapter 7, p. 141) Planning for Success (Chapter 14, p. 296)

COMMUNICATING ETHICALLY

These sections examine ethical issues and dilemmas to illustrate the close connection between ethics and communication,
to encourage you to think about the ethical implications of your messages, and to stimulate you to formulate your own code of
ethical communication.
The Ethics of Impression Management (Chapter 2, p. 47) The Ethics of Gossip (Chapter 9, p. 184)
Ethical Listening (Chapter 3, p. 55) The Leader’s Ethical Responsibilities (Chapter 10, p. 203)
Lying (Chapter 4, p. 73) Plagiarism (Chapter 11, p. 223)
Communication Silence (Chapter 5, p. 111) The Ethical Critic (Chapter 12, p. 259)
Your Obligation to Reveal Yourself (Chapter 6, p. 121) Speaking Ethically (Chapter 13, p. 263)
Relationship Ethics (Chapter 7, p. 151) Appeals to Emotions (Chapter 14, p. 294)
Ethical Listening (Chapter 8, p. 163)
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