Page 26 - 2019 Delegate Assembly Conference
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General Session
ADVANCING OUR STRATEGIC DIRECTIONS
issues and seize opportunities in the areas
of Organizational Effectiveness, Collaborative
Systems, Donated Goods Retail and Business
Services and Mission?
3. How can our network operate more effectively
to design and advance solutions in our greatest
areas of opportunity?
4. Should the Goodwill network have
recommended non-binding performance
standards beyond existing membership
Moderator: Amy Luttrell, President and CEO, Goodwill standards to achieve a stronger brand and
Industries of Kentucky (Louisville), and Incoming Board more impact? For those who agree, how would
Chair, GII Board of Directors you do it and what would we focus on? For
those who disagree, why not, if it’s non-binding?
As the Goodwill Industries International (GII)
team weighs stakeholder input informing the While each of the questions elicited insightful
network’s next three-year strategic plan, GII comments from audience members that were
President and CEO Steve Preston received projected on the screen at the front of the room,
validation that local Goodwill leaders are responses to questions two and four offered the
counting on his team to provide accountable most telling comments.
leadership, engaged expertise as well as In response to question two, audience members
supportive convening and helpful connection scored four subsets of questions, responding to
across an array of critical services. what role GII should play to address issues and
seize opportunities given three or four critical
“We’re at an inflection point. I think we have services under the four main areas. Using a scale
an appetite for change," said Amy Luttrell, that suggested GII should act as an Accountable
Leader (1), Expert Accelerator (2), Supportive
incoming chair of the GII Board of Directors. Convener (3) or a Helpful Connector (4), the
“But what does good change look like? That’s participants then gave GII the ratings on these
where it gets a little harder for us to get services.
together.” Preston said the GII staff would analyze these areas
as they continue distilling input into the proposed
During this session, local Goodwill CEOs and three-year plan.
board leaders provided their thinking on key
areas for consideration to inform the proposed In response to question four, Mentimeter responses
strategic plan that will come to the GII Board of demonstrated substantial numbers of audience
Directors for approval before the 2020 Delegate participants who strongly agreed or agreed. This
Assembly. Using Mentimeter, attendees used question was further discussed during the Town
their smartphones, tablets or laptops to provide Hall on the final day of the conference.
anonymous feedback on these four questions
posed to the audience:
1. What is our common purpose? Our North
Star? Watch, Read, Learn | Curated Resources
1. View the Mentimeter poll results.
2. What roles should GII play to address
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