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Chapter 183 4




               3.3 Reliability

               It is important that detailed criteria are developed to avoid different entities and
               assurance providers interpreting them differently. These criteria should be referred to
               in the assurance report, either via a link to the website detailing the criteria or as an
               appendix to the report.

               Quality assurance processes within the public sector compare the assurance
               provider’s work and results to ensure that a level of consistency exists between the
               different firms. This gives comfort to users that the conclusions drawn would be the
               same irrespective of which assurance firm performed the work.


               These pre-determined standards and quality assurance processes should improve
               reliability of the performance information.



























































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