Page 33 - SBL Integrated Workbook STUDENT 2018

Chapter 4

Performance analysis

Outcome

By the end of this session you should be able to:

 assess organisation performance and position using appropriate performance
management techniques, key performance indicators (KPIs) and ratios

 apply the Baldridge model for world class organisations to achieve and maintain
business performance excellence

and answer questions relating to these areas.

The underpinning detail for this chapter in your Integrated Workbook can
be found in Chapter 4 of your Study Text

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