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Chapter 15





                           Job design





                Style                     What it means                   Typical impact

                Scientific                Very specific job roles         Focus on input
                management
                                          Strict limits and controls      Repetitive, boring work
                                          over employee actions
                                                                          Deskilling of work
                                          Standardisation of job roles
                                          across staff levels

                Job enrichment            Greater responsibility for      Improved job satisfaction
                                          staff
                                                                          Better staff development
                                          Control delegated
                                          downwards                       Focus on output

                                          Staff take on more tasks

                Japanese                  Encourages staff flexibility    Focus on improvements
                management
                                          Focuses on quality and total  Better staff development
                                          involvement
                                                                          More flexible organisation
                                          Aims to minimise risk

                Business process          Staff self-manage               Focus on long term impact

                                          Staff work on long term         Staff need to be flexible
                                          process improvements
                                                                          Staff have more discretion
                                          Staff work in specialised
                                          teams                           Rewards are linked more to
                                                                          group performance
                                          Extensive use of IT




                  Illustrations and further practice


                  Now try TYU question 2.





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