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Chapter 15
4.3 Competency frameworks
Most competency frameworks cover the following categories:
communication skills
people management
team skills
customer service skills
results-orientation
problem-solving.
They have the following uses:
to provide an analysis of the behaviour needed to achieve a given strategy
recruitment – as a basis for person specifications and as a basis for comparison
of applicants during selection
identifying training and development needs to develop people to a level of
performance expected at work
managing performance, focusing on what people do at work and how well they
do it, often as a basis for appraisal systems such as behaviourally anchored
rating scales
benchmarking.
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