Page 106 - BA1 Integrated Workbook STUDENT 2018
P. 106
Chapter 10
Knowledge management
Knowledge management is the systematic process of finding, selecting,
organising, distilling and presenting information so as to improve
comprehension of a specific area of interest.
Knowledge management includes the management of both explicit and
tacit information.
3.1 The stages of knowledge management
Gaining top management support.
Create the technological infrastructure to hold the knowledge – e.g.
databases, intranets.
Create the database structures – databases must be designed to store and
enable access to the information being held in them.
Create a sharing culture – convince staff of the benefits.
Populate the databases and share the knowledge – capture and record the
knowledge and keep it updated.
3.2 Problems in implementing a knowledge sharing system
Problems can include:
technological barriers – the need for a modern network across the
organisation (if one does not currently exist)
errors or omissions in the databases – common when data has to
be manually transferred into databases
social or cultural barriers to sharing – staff may feel they are
giving up advantage by sharing information
demotivation amongst staff – if they feel they do not understand or
like the new system.
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