Page 107 - BA1 Integrated Workbook STUDENT 2018

Information and knowledge management

3.3 Common systems used to aid knowledge management

Appropriate systems include:

 networks – such as LANs and WANs

 groupware – which allows groups to collaborate on projects

 intranets – which provide a central store of information that can be accessed
by employees

 extranets – these are intranets which are expanded to allow access to selected
external parties (such as suppliers).

3.4 The Learning Organisation - Senge

There are five key disciplines required for an organisation to ensure successful
creation, acquisition and transferring of knowledge:

 systems thinking – see the organisation as a whole

 personal learning and growth – individual training and development

 mental models – challenge ingrained assumptions

 shared vision – which does not undermine learning

 team learning – train teams to learn so that group dynamics do not impede
learning

Illustrations and further practice

Now review Illustration 7 and TYU 5 to 7 in Chapter 10 of the text.

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