Page 30 - 2024 ITS Catalogue

CUSTOMER SERVICE

AND RETAIL | LEVEL 2

CUSTOMER SUCCESS IN RETAIL
SERVICE KICKSTARTER

Level: 2 Duration 2 days Level: 2 Duration 2 days
Credits: 11 Cost $305 Credits: 10 Cost $305

This course is perfect for those that Learn the importance of effective
enjoy interactive and hands-on communication and product
learning. Grasp the skill of interacting knowledge to be successful in retail.
and selling to a diverse audience while
working in a team. Learning the skills required to be
successful in retail are only a couple
This all takes place at our simulated of things that this course offers.
Seaside Sally’s, where you will be
working as a team to look after the You will learn about the importance
tourists from the cruise ship. Learn of product knowledge and effective
how to interact with and appreciate communication skills.
all people who are different from you.
NZ is a melting pot of diverse people Delve into the world of theft and fraud
- we are all different and unique! You and the effect that can have to the
will gain an understanding that these workplace.
skills and traits can be beneficial in LOOKING FOR SOMETHING ELSE?
the workplace, and at the same time
boosting two of the great outcomes NZQA unit 28301 v4 | 5 credits LIVE Online courses get top
this course offers. Demonstrate knowledge of products results. To see whats available
and product information in a retail
environment check out pages 55-65.

NZQA unit 377 v9 | 2 credits Our customer service team is here
Demonstrate knowledge of diversity in NZQA unit 24997 v5 | 5 credits to help on 0800 464 487 or email
workplaces Demonstrate knowledge of theft
and fraud in a retail or distribution info@its.ac.nz
NZQA unit 9677 v11 | 3 credits environment
Communicate in a team or group
which has an objective STUDENTS SAY

NZQA unit 28145 v2 | 2 credits “ I had been trying to find a job for months but
Interact with customers in a service no one would give me a chance. My Careers
delivery context Counsellor booked me into a couple of courses
with Lisanne, I was allowed to take a friend with
NZQA unit 24871 v5 | 2 credits me. I didn’t think I could pass it.
Complete complex forms
We practiced customer service & what employers
NZQA unit 57 v10 | 2 credits ask & look for, and what’s important when
Provide customer service working. I had so much fun & learnt a lot! A month
later I finally got a part-time job in Hospitality on
my first try. I think all students should do at least
one course!”

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All group bookings are subject to an agreed minimum number of learners.