Page 31 - 2024 ITS Catalogue

CUSTOMER SERVICE

AND RETAIL | LEVEL 2 & 3

RETAIL SKILLS 101 ADVANCED CUSTOMER
SERVICE

Level: 2 Duration 2 days Level: 3 Duration 2 days

Credits: 10 Cost $305 Credits: 10 Cost $305

Learn the importance of effective This training is most suited for those
communication and product that previously have had a taster
knowledge to be successful in retail. of working in a customer service FACE TO FACE
environment. Learn the skills and
This all takes place at Seaside Sally’s qualities needed to become a
own simulated ‘world famous seaside confident customer service superstar.
shop’. Many people work in part
time roles or aspire to a career in a Have you already worked in a retail
customer service or retail role. or hospo environment? Great! This
course is perfect for you! Learn
Maintain positive customer service the skills and qualities needed to
interactions in a retail environment become a confident customer service
while following safe work practices. superstar!

Employers need staff with these skills. Understand the importance of
Being safe, positive, and helpful is product knowledge including
mandatory for all staff to look after features and benefits and how to
customers and keep the business accommodate different behaviours
healthy and safe. and requirements in the workplace.

NZQA unit 11938 v7 | 5 credits NZQA unit 11818 v7 | 2 credits
Assist customers to select goods Demonstrate and apply product Want more? Other customer service
and/or services and/or service knowledge and retail courses are found here:
pg 18 - X Factor Plus L2
NZQA unit 11971 v8 | 3 credits NZQA unit 11831 v8 | 6 credits pg 23 - X Factor Plus L3
Use safe work practices in a retail Apply skills and qualities of a pg 34 - Café Counter Service
environment under supervision salesperson in a retail or pg 35 - Bartenders Kickstarter
distribution environment pg 38 - High Tea
NZQA unit 11941 v8 | 2 credits
Establish and maintain positive NZQA unit 376 v9 | 2 credits
customer service interactions Employ customer service techniques
to accommodate customer
behavioural styles in a workplace

CUSTOMER SERVICE AND RETAIL 31
All group bookings are subject to an agreed minimum number of learners.