Page 19 - 2024 ITS Catalogue Correspondence - Nov2023
P. 19
INDIVIDUAL UNITS
LEVEL 3
THEORY COST
DESCRIPTION LEVEL UNIT CREDITS OR Excl
PRACTICAL gst pp
Demonstrate knowledge of food
contamination hazards, and control 3 168 v7 4 Theory $87
methods used in a food business
Employ customer service techniques
to accommodate customer behavioural 3 376 v9 2 Both $78
styles in a workplace
Conduct informal interviews 3 1296 v8 3 Both $78
Communicate with people from other 3 1304 v10 2 Both $78
cultures
Speak to a known audience in a 3 1307 v9 3 Both $78
predictable situation
Write minutes for a formal meeting 3 3494 v7 3 Theory $78
Demonstrate knowledge of maintaining
a responsible drinking environment as a 3 4645 v10 2 Theory $78
server in a licensed premise
Contribute within a team or group which 3 9681 v8 3 Both $78
has an objective
CORRESPONDENCE
Demonstrate and apply knowledge of 3 9694 v9 4 Theory $78
communication process theory
Give feedback on performance in the 3 9705 v8 3 Both $78
workplace
Write business correspondence to convey 3 11095 v8 3 Theory $78
complex ideas and/or information
Listen actively to gain information in an 3 11097 v6 3 Both $78
interactive situation
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INDIVIDUAL UNITS 19
