Page 21 - 2024 ITS Catalogue Correspondence - Nov2023

THEORY COST
DESCRIPTION LEVEL UNIT CREDITS OR Excl
PRACTICAL gst pp

Explain practices to detect and reduce
staff theft and fraud in a retail or 3 24999 v3 4 Theory $87
distribution environment

Respond to customers’ complaints in a
retail or distribution environment during 3 27229 v6 4 Both $87
customer interactions

Interact with other staff, managers and
customers to provide service delivery 3 27928 v2 5 Both $87
outcomes

Apply standard operating procedures and
the code of conduct to a work role in a 3 27929 v2 5 Both $87
service delivery organisation

Apply food safety practices in a food 3 27955 v3 5 Both $87
related business

“ Teachers in Schools say:

As a teacher using ITS courses for the first time, I would
highly recommend other teachers start using these
courses as a part of your planning, especially towards CORRESPONDENCE
the end of the year. It was easy, all the hard work and
administration is done.

The Tutors are very knowledgeable and completely trained
to deal with teenagers, and the ambiance is inviting and
comfortable. The following week, the confidence I saw in
all of the students was heartwarming and we were able to
use what they had learned and gained in further lessons”

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INDIVIDUAL UNITS 21