Page 15 - 2024 ITS Catalogue Correspondence - Nov2023

INDIVIDUAL UNITS

LEVEL 1

THEORY COST
DESCRIPTION LEVEL UNIT CREDITS OR Excl
PRACTICAL gst pp

Respond orally to customer enquiries 1 56 v9 2 Practical $78

Produce, implement, and reflect on a plan 1 496 v10 3 Theory $78
to improve own personal wellbeing

Demonstrate knowledge of workplace 1 497 v10 3 Theory $78
health and safety requirements

Produce a CV 1 504 v8 2 Theory $78

Demonstrate knowledge of management 1 548 v9 3 Theory $78
of alcohol & other drugs

Be interviewed in an informal, one-to- 1 1293 v8 2 Both $78
one, face-to-face interview

Identify and describe basic employment
rights and responsibilities, and sources of 1 1978 v9 3 Theory $78
information and assistance

Demonstrate knowledge of and apply 1 3501 v7 2 Both $78
listening techniques

Communicate in a team or group to 1 3503 v7 2 Both $78
CORRESPONDENCE
complete a routine task

Fill in a form 1 3483 v8 2 Theory $78

Describe obligations as an employee 1 4249 v9 3 Theory $78

Demonstrate knowledge of note taking 1 7120 v7 3 Both $78

Demonstrate knowledge of strategies for 1 12348 v5 2 Theory $78
managing own emotions

Interpret and confirm accuracy of
financial documents for personal financial 1 24705 v4 2 Theory $78
capability

Produce a balanced budget to manage 1 24709 v5 3 Theory $78
personal finances

INDIVIDUAL UNITS 15