Page 10 - 2024 ITS Catalogue Correspondence - Nov2023

SERVICE INDUSTRIES

| LEVEL 2 & 3

HOSPITALITY SKILLS SUCCESS IN CAFE SERVICE
ESSENTIALS L2

Level: 2 Level: 3

Credits: 9 Cost $195 Credits: 10 Cost $195

- Theory: Yes - Theory: Yes
- Practical: No - Practical: Yes (workplace or simulated)

A fantastic entry-level course covering the essentials An opportunity for students to get real hands-on
needed to work in a safe environment (both Front of experience – serving in a café and working with customers
House and Back of House) and the importance of product and get assessed on the skills that they will learn along the
knowledge and information. way.

Workplace safety is everyone’s responsibility – from In this course you will learn how to:
preparing the food correctly, to following policies and • Gain entry level knowledge for those wanting to work in
procedures, to identifying any potential hazards. the Hospitality Industry
• Get a good understanding of café and counter service
In this course you will learn how to: and the processes involved
• Gain entry level knowledge for those wanting to work in • Get a counter area ready for service
the Hospitality Industry • Have clean working habits in accordance with food
• Understand the processes involved with delivering café safety requirements
and counter services • Maximise hospitality sales and service opportunities
• Prepare counter areas ready for service • Have a good understanding of methods and selling
• Have clean working habits in accordance with food techniques
safety requirements • Know the benefit and value for the customer when it
• Maximise hospitality sales and service opportunities comes to product knowledge
• Implement your knowledge of different selling • Have effective and concise communication skills
techniques • Identify and match customer requirements effectively
• Know of the benefit and value for the customer when it
comes to product knowledge
• Communicate effectively and concisely NZQA unit 14441 v7 | 5 credits
• Identify and match customer requirements effectively
Provide café service in a hospitality establishment

NZQA unit 20666 v7 | 2 credits NZQA unit 21853 v6 | 5 credits
Demonstrate basic knowledge of contamination hazards Provide hospitality sales and service opportunities to
and control methods used in a food business customers

NZQA unit 14466 v7 | 2 credits
Demonstrate knowledge of maintaining a safe and secure
environment for people in the Hospitality industry
“
NZQA unit 28301 v4 | 5 credits
Demonstrate knowledge of products and product Communities say:
information in a retail environment It was very informative

10 and interesting”