Page 8 - 2024 ITS Catalogue Correspondence - Nov2023

SERVICE INDUSTRIES

| LEVEL 2

FOOD SAFE, UNDERSTAND CUSTOMER SERVICE
SERVICE SMART

Level: 2 Level: 2

Credits: 14 Cost $195 Credits: 10 Cost $195

- Theory: Yes - Theory: Yes
- Practical: Yes (workplace or simulated) - Practical: Yes (workplace or simulated)

Safe food served with great service provides an The service industry requires you to have a wide range of
exceptional customer experience. skills. This starter package will give the best start!

A perfect package for anyone that wants to start working This is a great mix of theory and practical assessments.
in hospitality. Will suit anyone that wants to work in hospitality, retail or
travel and tourism.
Understand the importance of food safety and learn key
formative skills you need to start your new career! In this course you will learn how to:
• Understand essential safe work practices execute
In this course you will learn how to: the handling and lifting of heavy stock safely
• Give G.R.E.A.T service • Learn the consequences of unsafe work practices
• Manage and respond to customer complaints • Give G.R.E.A.T service
• Execute the delivery of food and drink correctly • Learn the importance of delivering a positive
• Clear and service dining areas effectively and customer experience and service
efficiently • Know the benefit and value for the customer when it
comes to product knowledge
• Identify features and characteristics for products
NZQA unit 167 v9 | 4 credits sold
Practice food safety methods in a food business under • Identify and match products effectively to the
supervision customers’ needs and enquiries
• Implement your knowledge of different sales
NZQA unit 14425 v8 | 5 credits techniques
Prepare and serve hot and cold non-alcoholic drinks for
a commercial hospitality establishment
NZQA unit 14466 v6 | 2 credits
NZQA unit 14434 v8 | 3 credits Demonstrate knowledge of maintaining a safe and
Prepare and clear areas for table service for a secure environment for people in the hospitality industry
commercial hospitality establishment
NZQA unit 14469 v6 | 2 credits
NZQA unit 57 v10 | 2 credits Provide customers with information about an
Provide customer service establishment in the hospitality industry

NZQA unit 28145 v2 | 2 credits
Interact with customers in a service delivery context

NZQA unit 11968 v9 | 4 credits
Demonstrate and apply knowledge of legislation
applicable to sale of goods and services

8