Page 15 - NAFIF-2019-Facility-Reference-Guide
P. 15

EI Contact Map

              Buy Side Client-related

                Question/Issue                                                   Primary/Secondary
                                                                                 Contact

                Request to send interview materials to BSC prior to interview    GoAnywhere
                (QAR summary, FPS)                                               Donna Mecca

                Need help turning around a BSC                                   Sarah Eck
                                                                                 Donna Mecca
                Please email me last year’s QAR – BSC specific                   Kelly Cronin

                Please send results/reports to BSC – study in field              GoAnywhere
                Please send results/reports to BSC – study not in field          Sarah Eck

                Request for custom analytics                                     Sarah Eck

                Confidentiality breach                                           Sarah Eck/RM Accounts - RM
                BSC access to the Greenwich Exchange                             contactus@greenwich.com

                Request for marketing messaging                                  Briefing Document/Sarah Eck

                Request for marketing materials                                  GoAnywhere/Sarah Eck


               Administrative

                Question/Issue                                                   Primary/Secondary
                                                                                 Contact

                Problems  with ThinkPad, Confirmit, EIPM or Recorder             Service Desk
                Email problems                                                   Service Desk

                Invoicing                                                        EI Invoicing/Christine Farrell
                Compensation                                                     Donna Mecca

                Reopening QARs                                                   Kelly Cronin

                Control sheets/Field support EI-specific documents               Kelly Cronin
                GoAnywhere problems                                              Donna Mecca

                Ricoh TRAC problems                                              Kelly Cronin









                                                           Page 12
   10   11   12   13   14   15   16   17   18   19   20