Page 24 - NCS Sales Manual 2018.pdf

BUSINESS APPLICATION SERVICES (BAS)

APPLICATION PRODUCTS – INNOVATIVE SERVICES

Solutions / Services Benefits for Customers Top Strikes Hunting / Farming Terrain NCS Contact Person
(Prospecting Questions) (Customer Profile)

CustomerConnect • End-users portal for self- • Do you often lose track of Organisations with IT Andros Lee
service applications and incidents? departments looking for a Presales
A solution that provides information. • Is it hard to keep track of and service management solution. Chief Architect Office
end-users and operational • Pay-as-you-use model manage various releases, +65 9668 2924
personnel a one-stop promotes cost effectiveness versions for application? androslee@ncs.com.sg
management portal that
manages their IT resources and • High compatibility standards • Do you want to keep track of
processes. It allows end-users • Ready to use software pending tasks per user?
to record and track their issues modules • Do you want to monitor your
and service requests status. IT assets?
Operational personnel are also • Extensive support from an
able to track and manage their experienced team • Do you have problems
organisation’s IT assets, users’ controlling versioning of your
requests and reported issues documents?
and generate reports. • Do you find it difficult to find
documents, user manuals
Modules include: and reports related to
projects, applications?
• Service request
management • Do you need to manage
• Incident management and comply to service level
• Release management acceptance with your end
• Configuration management users?
• Problem management
• Report management
• Known errors
• Change management
• Project support monitoring
• Application health checks
• System dependencies

24 NCS Sales Manual | Business Application Services | 2018