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During this phase two of construction, the existing terminal TMMC receives J.D. Power Plan
building was reconfigured to enhance the passenger
experience with additional self-service kiosks and common Quality Award
use airline counters to improve check-in and a third security
line to speed pre-board passenger screening. Toyota Motor Manufacturing Canada Inc. (TMMC) was
honoured this past summer with another J.D. Power
A new baggage system, with a dual self-service bag drop, Plant Quality Award in the J.D. Power 2023 Initial Quality
oversized baggage line, in-line security functionality and
expanded sort area will streamline baggage handling. Study recognizing the world’s top automotive plants.
The expansion is part of YKF’s 20-year Airport Master Plan The latest award, given to TMMC’s South Plant, marks the 21st
which was approved by Regional Council in 2017. J.D. Power Plant Quality Award they’ve received overall from
1991-2023. “Providing our customers with the highest quality
“As one of the fastest growing airports in Canada, YKF product is our ultimate goal and I’m so proud of our Toyota
continues to be an economic driver for our community,” said Motor Manufacturing Canada (TMMC) team members who work
Karen Redman, Chair of the Region of Waterloo. tirelessly towards that result. Their skill and dedication are
Two Flair Airlines aircraft are currently based at the Region of the reasons for this recognition,” said Frank Voss, President,
Waterloo International Airport and provide non-stop service Toyota Motor Manufacturing Canada. The J.D. Power Initial
to 13 destinations. The new outbound baggage system will Quality Study includes 2023 model year vehicles purchased or
improve the passenger experience and manage increased leased between November 2022 and February 2023. Customers
passenger volumes created by Flair. own the vehicles for 90 days following their purchase and then
complete the J.D. Power survey.
The original outbound baggage system was designed for small
regional aircraft, not the Boeing 737 aircraft currently used by Plant awards are based on the lowest number of customer-
Flair, Sunwing and WestJet. reported defect/malfunction problems per vehicle. This year,
Phase three of the Airport Terminal Expansion Project will TMMC’s South Plant in Cambridge won the bronze award
for building the Lexus RX. This is the tenth award for the
begin this fall with the relocation of Airport Administration TMMC-built RX. To date, TMMC has been recognized with 21
to the Airport Operations Centre. The second-floor terminal awards, including three platinum awards, awarded to the top
offices will be reconfigured to house the Canada Border automotive manufacturing plant in the world. TMMC currently
Services Agency (CBSA) while the existing CBSA space will be manufactures the Toyota RAV4 and RAV4 Hybrid, Lexus RX
transformed to add a Primary Inspection Line for passengers and RX Hybrid and Lexus NX and NX Hybrid vehicles at three
returning to Canada from international destinations. manufacturing plants in Ontario and was the first plant outside
of Japan to build a Lexus vehicle.

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www.cambridgechamber.com Fall 2023 11
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