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05.09.2024, 22:57 Ready for C2 Proficiency Student's Book Classroom Presentation

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up in our own heads about who chose to each individual in separate rooms. Everything
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invite whom to do what when, and whose said here is completely confidential; note-
I still feel like an idiot when I think back to
taking is usually fine, but recording devices are
turn it is now. But the truth is there are a lot
this. I’d generally consider myself quite bright,
of people out there who really appreciate generally prohibited. My job here is to actively
which is why when I read this story about
being asked but are really terrible at asking. listen while each party walks me through
someone falling out of a plane and surviving,
It’s normal to worry about being clingy, but their experience of the dispute. This helps me
due to a type of cloud, I was amazed!
we probably underestimate that nice-to-be- wrap my head around the key issues. Here flip
Apparently, it was particularly dense, and
wanted feeling that people get when you charts are a mediator’s best friend. They’re a
I’m no scientist, so I took it as read. Anyway,
pick them to spend time with. great place to brainstorm ideas.
I was telling this to people for years – always
J: And, to fast forward a bit, once a friendship In the second stage, called the facilitated
ending with an exclamation like ‘Isn’t it
joint meeting, both sides come together
is established, if or when things don’t live
incredible?’ or something like that. It turns
up to our expectations, we shouldn’t get and try to settle their differences. I act as
out it is incredible, because it’s simply not
too hung up about it. Because they won’t. facilitator, first letting each side say their
true. I checked it years later only to realise
People need the space to be imperfect. piece – with no interruptions – and then I
that the lucky survivor had a parachute. I
lead a discussion of the key aspects of the
With friends, it’s best to avoid resentment
must’ve misread the article all those years
and reserve judgement when life gets in dispute. Here mediators need to keep a close
ago. Mortifying! I still wonder how many
the way. eye on pace, because the goal is to reach a
people are telling that ridiculous ‘fact’ of
mutually acceptable solution on the day. At
I: Speaking of tough times, these days there mine… simply because of my stupidity!
the same time, though, we need to be led by
is a school of thought that says we should
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the parties in terms of what they are ready to
ditch one-sided friendships and take better
discuss. It’s a delicate balance. In my job, communication is key and I’m
care of ourselves. Hanya, what’s your take
often flying around the world. Well one day,
on that? Particularly during this second stage,
I was in Japan interpreting for an important
emotional intelligence is crucial, I think. To
H: So, I wouldn’t advise anyone to be friends
US dignitary who for some unknown reason
excel in this profession, you really have to
with a person who actively does things
decided to go off-script and make a joke in
be able to understand not just what people
to hurt them. But this kind of self-focused
a bid to get everybody on side. It’s so hard
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are saying but also what they aren’t saying
attitude, you know, avoiding toxic people
to plan for those sorts of deviations , and the
– listening between the lines, so to speak.
and all that – it muscles out the reality that
joke just couldn’t work in Japanese at all, so
Good problem-solving skills also come in
we’re all imperfect. Friends need us most
I had to think on my feet. I told the audience
handy, not to mention lots of patience. You
when they’re acting poorly and not thinking
‘Mr Shephard told a funny story. Everybody
might think of these competencies as innate,
about the consequences. True, it can be
please laugh now.’ And thankfully they did!
but in my experience it’s possible to develop
tough when a friend is doing all the talking
Although I did get some looks from the
and greatly improve them over time.
and you’re doing all the listening. But they
dignitary himself who asked me what I’d said
still deserve your respect and attention. On a personal note, I’ve long thought the key to
as it was far shorter than his joke. I had to
And you know what? In the long run, it’s successful mediation is to get people to move
come clean about it and thankfully he saw the
actually very good for us to stick through away from the past – that is, their grievances
funny side!
other people’s struggles. It’s how we and obsessed-over life experiences – and
become better people. focus on the future. This sort of subtle
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alteration in mindset can be hard to achieve
I used to work as a runner on a news show…
4.4
but is ultimately very powerful.
this basically means running around helping
Hello. My name is Samira Joshi and I’ve been https://english0905.com/private/
All right, so, if the first two steps of the
out and being a general dogsbody. I was
asked to come here and talk to you about my
process have gone well, we then move into
straight out of college and was completely
job as a professional mediator. Workplace
the final stage, where I prepare a written
out of my depth to be honest. One day,
mediation, in a nutshell, is an informal way
agreement for both parties to sign up to.
we had someone who was going to be
of resolving employment-related disputes.
Everyone involved has to not only agree to the
interviewed for a slot about industrial waste.
It involves a mediator, like me, acting as an
statement, but also to share responsibility for
I ran into reception and saw a guy sitting
impartial third party, who facilitates a meeting
its enactment. It’s important to note that this
there. ‘Are you here for the interview?’ He
between two or more people in conflict.
agreement is morally, but not legally binding.
nodded his head, so I had him miked up and
When considering mediation, there is no
Talking of legal questions, I should mention
ready within 10 minutes. But the interview
need for a company to take seniority into
that whether or not the mediation process was really strange. It was like he didn’t know
account, but voluntary agreement from
succeeds or fails – and every so often it the first thing about industrial waste. It was
both parties, on the other hand, is essential.
does fail – the entire process is what lawyers
only after that I found out here was in the
Without this commitment to proceed,
would call ‘without prejudice,’ meaning that
building for a job interview, not to talk about
the mediation process is not really worth
if an employee wants to go on and pursue
environmental problems on the TV! Needless
pursuing.
an employment tribunal, for example, they to say, I didn’t last long there.
Workplace mediation is by no means a
can take their case straight on and don’t
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panacea, but it can be an effective way of
have to worry about any information from the
dealing with many common workplace issues, Back in the day, I volunteered at a local
mediation process being disclosed.
including relationship breakdown, personality community organisation. They would put
So, before I move on, I thought this would be
clashes, miscommunication and so on. In my on talks and events, mainly to keep retired
a good time to open the floor to any questions
experience, though, it’s workplace incivility people busy. Anyway, it was when one
you might have … [fade]
that company representatives most often of these events was being organised…
mention when they contract my services. This 5.3 on local history as I remember, and the
could involve any kind of behaviour with an organiser mentioned that ‘Enis and Margaret
Speaker 1
intent to harm, with social undermining on the were doing the slide show’. Well, I was
Still to this day, I can’t believe it happened.
low end of the spectrum and bullying on the dumbfounded! Princess Margaret doing the
I wanted to visit my uncle in Australia, and
more serious end. slide show?! What a coup! I diligently spread
there was this flight I saw online that was a
the word, totally unaware that I had got the
Generally speaking, mediation is a chance
bargain. To be fair, I was in a rush and the
to resolve disputes without resorting to wrong end of the stick. Well, that error of
kids were playing up, so I suppose I only had
mine caused the biggest turnout they’d ever
legal processes or disciplinary action or,
one eye on what I was doing. We didn’t even
had! And probably the most disappointed
ultimately, dismissal. Ideally, it’s better to
realise the error until we were on the plane…
audience too. To be honest, I did think it was
mediate a conflict at the beginning – that
to Sydney Nova Scotia, Canada! It took both
a little out of the ordinary, I mean, why would
can avoid escalation – but even if a conflict
me and my wife a while to find the funny side
is well entrenched and employees have, a member of the royal family turn up in our
– but we made the best of it, and spent three
village to talk about local history!?
say, resorted to sick leave to escape anxiety
weeks there, seeing the area. Obviously, our
generated in the workplace, mediation can
luggage was completely unsuitable. We’d
still be an effective way to get them back at
packed for 30 degrees and ended up in around
their desks.
0 degrees! But it was a trip to remember!
So what does the mediation process look like
in practice? Well, in the first stage, I meet with
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