Page 6 - EXAM PER CATEGORY
P. 6
C. stop-payment.
D. loss or theft.
18) The post office returns a patient’s bill to the clinic with the notation “address unknown.”
Which of the following steps are appropriate in handling this situation? (Select the three
(3) correct answers.)
A. Resend the bill to the same address requesting return receipt.
B. Verify the mailing address on file in the clinic database.
C. Call the patient's emergency contact number.
D. Document the postmark date.
E. Prepare a new envelope with the corrected address and new postage.
19) The medical assistant performs daily accounts receivable (AR) procedures in the medical
office to identify:
E. outstanding debts not yet paid.
F. amounts owed to the physician.
G. total assets and liabilities.
H. the amount available in petty cash fund.
20) A personal check is returned to the medical office due to nonsufficient funds for an
established patient recently placed on hospice care services. Which of the following
actions should the medical assistant take?
A. Increase the patient’s account balance due by the same amount of the returned
check plus the penalty fee.
B. Document the returned check in aged accounts receivable.
C. Apply petty cash funds to the patient’s account to cover the amount of the returned check.
D. Enter the returned check amount in accounts payable to begin collections process.
21) The medical assistant witnesses the medical office receptionist taking money from the
cash drawer. The receptionist learns the medical assistant saw her and asks her not to tell
the office manager, as it was to pay for her electric bill. Which of the following actions
should the medical assistant take?
