Page 8 - EXAM PER CATEGORY
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A. purchase order
B. inventory list
C. packing slip
D. order number
26) When managing multiple incoming calls, the medical assistant should handle which of
the following calls first?
A. A patient calling to schedule a follow-up visit for uncontrolled pain after hip surgery.
B. A patient calling to cancel today’s appointment for a needle biopsy of a breast mass.
C. A lawyer with a subpoena asking for patient information.
D. A neurologist seeing a patient on consult.
27) Which of the following phone calls should be handled first?
A. A patient complaining of chest pain and shortness of breath
B. A patient previously treated with a blood pressure of 142/90 aggressively asking for
refills
C. A patient concerned about laboratory results about HIV
D. A physician returning a page
28) The medical assistant is completing front office opening tasks prior to the start of the
day. Which of the following indicates the reception area is prepared to receive patients?
(Select the three (3) correct answers.)
A. A throw rug is folded up at one corner.
B. Magazines are stacked on the side tables.
C. Sharps containers are placed by the entrance for biohazard pick-up.
D. Lights are turned on.
E. The path from the entrance to the front desk is direct and unobstructed.
