Page 9 - EXAM PER CATEGORY

29) The medical assistant receives a call from an attorney requesting information about an
established patient’s operative report. Which of the following actions is required prior to
fulfilling the request?

A. Call the patient to request verbal consent.

B. Check the patient’s file for authorization of release of information listing the name
of the attorney.

C. Ask for the name and number of the attorney and return the call to confirm the identity of
the caller.

D. Refer the call to be handled by the physician directly to prevent liability.

30) Which of the following names should come first when working with an alpha-numeric
filing system?

A. Jonathan A. Mendez I

B. Jonathan A. Mendez II

C. Peter G. Burns Jr.

D. Peter G. Burns Sr.

Rationale: When using the alpha-numeric filing system the files need to be placed in
alphabetical order, as well as numerical order. "B" is before "M", "Jr." before "Sr." and
"I" before "II". Peter G. Burns Jr. would come first, because it has the correct alphabetical
order (and has no numerical consideration). The second in line would be Peter G. Burns
Sr. (followed by Jonathan A. Mendez I then Jonathan A. Mendez II).

31) Which of the following are the major filing systems used in the health care setting?
(Select the three (3) correct answers.)