Page 2 - From Lines to Online: Automating Quezon City’s Business Permitting Process

MESSAGE FROM THE cHieF The permit is delivered in two ways: an e-copy is

sent in advance to the registered email while the
original is delivered right at the doorstep of the
business owner.

Now, with QC BIZ EASY in place, our processes
are simple and easy because we’ve shifted from
queuing in LINES to ONLINE.

This eventually proved to be providential as a
worldwide health pandemic has changed the way
we live, work, and do business. With our automation
process set up before the pandemic started, it was
easy for us to adapt to the new normal and strictly
enforce health protocols thereby providing business
owners in Quezon City the service that they deserve
and the safety the community needed. Quezon
City’s business owners appreciated the QC BIZ
Ma. Margarita T. Santos, MPA
EASY online processes that allowed them to comply
When we started our journey to automation in 2019, with the city’s business permitting requirements at
we had a very straightforward goal: make it convenient the safety and comfort of their homes or offices.
and easy for Quezon City’s business owners to secure
their business permit. As the world moves to the Our transformation was made possible with the
digital age, business transactions and processes have support and guidance of our Mayor Joy Belmonte.
also moved online. It is only logical that the BPLD Her brand of leadership marked by transparency
ensures that the lines burdening our business owners and accountability, humility, empathy, and of service
are reduced, if not totally eliminated, as we gradually to others inspired us to do better each day. To all the
migrate to a simple, more accessible online platform. officers, members, and staff of the BPLD, your hard
work and dynamism propelled this office to greater
The next crucial step in our automation is the actual heights. Working with all of you is such a joy! And of
implementation and promoting usage of the system. course, to our Boss—the Quezon City business
We met a lot of challenges along the way but we owners, we thank you for your continued trust in our
learned from the birth pains and gradually improved. city’s potential and possibilities.
Eventually, the changes were felt and realized.
Business owners became more compliant as a sign of Our journey continues. We hope that our
approval that a more capable BPLD is now serving passion for excellence and drive for continuous
them. improvement would also be your motivation as you
conduct your business and enterprise here in
With advancements in our services, processes were Quezon City.
streamlined and face-to-face interactions were
drastically reduced. In short, gone are the days of
queuing up very early in the morning just to be asked
to return some other day. No more physical queues,
no jumping the line, no fixers, and no corruption.