Page 7 - From Lines to Online: Automating Quezon City’s Business Permitting Process

MESSAGE FROM the There was never a time in our modern history when
the tides of change were felt more than the
CITY ADMINISTRATOR pandemic that we're in. Established norms were
changed and modes of business and transactions
are now being done online, including the way the
local government serves its citizens.

The pandemic may have been the ripe condition for
this online move but change started happening at
the start of Mayor Joy Belmonte's administration.
Part of her 14-point Agenda is to make sure that
there is ease of doing business in Quezon City,
which is largely done by converting manual process-
es into online transactions and by transforming
physical lines into online queues.

This report from the Business Permits and Licensing
Department (BPLD), aptly named “From Lines to
Online: Automating Quezon City’s Business
Permitting Process,” is a showcase of this
transformation. It did not take the pandemic for the
Michael Victor N. Alimurung BPLD to take action as this automation was done
way before March 2020.

Ultimately, the goal for this transformation is geared
toward the comfort, safety, and convenience of our
partners in QC—the business owners and the
citizens who continue to do business, work, and
thrive amid these difficult times.

May the inspiring work of the BPLD continue to
encourage all of us at city hall to not only serve the
people well, but serve them with joy, transparency,
and efficiency at all times.

06