Page 11 - From Lines to Online: Automating Quezon City’s Business Permitting Process

Once clearance is given by the concerned
departments, the client may pay online or at the
various business centers all over the city. This is
the QC PAY EASY feature of the OUBPAS. This
The BPLD has been working diligently on automating the business registration system as early as July 2019. platform is also housed in the QC e-Services
The improvements being implemented came at an opportune time as nobody knew that a global pandemic would website. It allows QCitizens to pay real property
drastically change our way of life. In shifting the processes online, not only did the Department make it simpler, quicker, and dues, business tax and other miscellaneous fees
easier for customers; it also kept them safe from an unseen virus. via credit card, Paymaya e-wallet, G-cash, Gracia
e-payment or transfer funds from various banks.
The global health pandemic hastened the automation and digitization of BPLD’s processes and services. This shift
required the consolidation and integration of all business licenses and permits processes while also making these processes
completely digital.

Simultaneous with the launch of QC BIZ EASY online
system was the inauguration of the revitalized
The vision of the current leadership of BPLD became a reality with the QC BIZ EASY: Online Unified Business Business-One-Stop-Shop (BOSS), which was made more
Permit Application System (OUBPAS), launched in October 2020 via the city’s official online portal, people-friendly. A much bigger and more comfortable
https://qceservices.quezoncity.gov.ph. space for the close to 80,000 business owners in Quezon
City features a queuing system for the transacting public.
The portal, currently supported by an app that can be downloaded, allows the application of new business permits
and renewal or amendment of existing licenses and short-term/special permits. The submitted applications would be sent The OUBPAS also features a permit verification
simultaneously to the ancillary departments. mechanism that’s publicly available. A customer wanting
to verify whether the establishment he’s transacting with
is duly permitted and compliant with the regulatory
requirements just needs to make use of the search icon in
the BOSS portal by typing in the business name or
mayor’s permit number. It has also included a permit
verification portal for government agencies such as, but
not limited to the Bureau of Internal Revenue, PhilHealth,
Pag-IBIG, among others.

The Business Permit online application process has
reduced face-to-face interactions between partners and
city hall employees. If a trip to city hall is needed, health
restriction measures such as social distancing protocols
set by the government and as recommended by
the World Health Organization (WHO) are strictly
observed. When and where possible, the city is strictly
implementing its ZERO CONTACT POLICY,
cutting down unnecessary trips to city hall.

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