Page 7 - Representative Course Guide 10-18.pub - Publisher

7KH WHDP EHKLQG \RX Here’s where you brag about your team. And, brag about the team you deal with at
your brands. Speak to their ability to solve a shipping issue, for example. Or, returns. Pledge to take ownership of every
problem, seeing it through to a satisfactory conclusion. Do not lead with this, however. That’s why it’s this far down in
the list.

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Let’s look at the person you are dealing with, so you will have a better understanding of what underlying biases you may
have to overcome.
2ZQHU RI D VDORQ FKDLQ The following issues are probably foremost on the mind of an owner with 30+
stylists in two or more locations. Rank these issues you believe are most important from 1 (most important) to 5
(least important). Refer to this list in a month to see if your predictions were correct.

___Cost of rent
___Cost of product
___Recruiting and Training new stylists
___Retail sales
___Staff morale