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Moderators & Panelists (cont.)

Mark Henderson, MD, & in Montana, where his post-college career path led him into resort
Helen Chew, MD operations at Big Sky Resort. Upon moving to Colorado in 2006,
Mammoth Mountain, CA he served as the assistant ski and ride school director at Telluride
John Marco Henderson, youngest son Ski Resort and then as the assistant general manager of Crested
of Mark Henderson and Helen Chew, Butte Mountain Resort before taking his current role with Lakewood,
died at age seven in a ski lift accident a Colorado-based PSIA-AASI. In addition to his resort management
few days before Christmas 2011. It was background, Herrin served three terms (2004 – 2016) as a member
John’s second season on the Sugar Bowl of the PSIA-AASI Team, a group of elite-level ski and snowboard
Ski Team and he was riding a lift with two instructors who help develop and promote PSIA-AASI’s student-
other young ski team members when he fell. Although there were few centered teaching tenets and education materials.
witnesses, it appears the children loaded the chair without supervision
and the safety bar was not lowered; they were unable to lower the Ken Hess
bar themselves due to their size. Since his death, John’s family has General Manager
worked with Sugar Bowl to improve ski resort safety practices for Massanutten Resort, VA
children. Dr. Chew and Dr. Henderson are physicians at the University Ken Hess began his career as a lift
of California, Davis, School of Medicine. Besides John, they also have operator at Massanutten Resort while
a daughter Jessica, who lives in New York City, and a son Paul, who attending James Madison University
is a Georgetown University student. in Harrisonburg, Va., in 1980. He is
currently the ski area general manager
Tim Hendrickson for the 6,000-acre resort, overseeing
Senior Vice President the ski, snow tube, bike park, adventure park, golf, and risk
MountainGuard, UT management departments. Hess is a current member of NSAA’s
Tim Hendrickson is the senior vice Board of Directors and Executive Committee, a past president of the
president of the MountainGuard Southeastern Ski Area’s Association, a past board member of the
Insurance Program, responsible for National Ski Patrol, and a longtime member of NSAA’s Education
the management of the Western North and Small Resort Operators Committees. He recently spearheaded
America operations including sales, risk a coalition of Virginia resort operators’ efforts to pass the Virginia
management, marketing, education, Winter Sports Safety Act. He also fostered a partnership with the
underwriting, and claims. Hendrickson joined MountainGuard in 2005 Shenandoah Valley Bicycle Coalition that was instrumental in the
as a claims and loss control specialist. In 2013 he was promoted to city of Harrisonburg’s designation as an IMBA ride center. Hess
vice president, transitioning out of his claims role. Hendrickson joined is a lifelong skier who enjoys mountain biking and golf. He and his
MountainGuard with a wide range of ski operations experience, wife, Becky, reside in Massanutten and have two daughters, Sara
including risk management, guest and employee safety, mountain and Erika.
operations, ski patrol, avalanche mitigation and forecasting, insurance,
claims/litigation, events, security, and training. He graduated from the Claire Humber
University of Utah with degrees in geography and meteorology, and Director of Resort Planning & Design
was captain of the soccer team. He also skied competitively on the SE Group, VT
Intermountain Freestyle Mogul Tour. Hendrickson resides in Park City, Claire Humber is the director of resort
Utah, with his wife, Ali, and their sons, Jake and Garrett. He continues planning and design for the SE Group.
his passion for skiing, biking, and soccer. She has been a part of the SE Group team
for more than 20 years, and has led resort
Nick Herrin projects throughout the United States and
Chief Executive Officer in Canada, Scandinavia, Iceland, Korea,
Professional Ski Instructors of and Japan. Humber’s expertise encompasses ski area and resort
America - American Association of master planning, multi-season recreation planning, and programming
Snowboard Instructors for guest service facilities. She is a “big-picture” strategic thinker
Nicholas Herrin is the CEO of the and balances her creative approach to planning and design with the
Professional Ski Instructors of America practicality of project management and implementation.
and the American Association of
Snowboard Instructors (PSIA-AASI), a
preeminent education association dedicated to inspiring lifelong
passion for skiing and riding. Drawn to the snowsports industry from
the age of 14, Herrin taught skiing in Washington State and later

C20 | CONVENTION 2017 | NSAA JOURNAL