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Professional Spotlight
EQUIPMENT We briefly discussed water filtration,
and Angus advises, "Fresh filtered
water makes the best base for ALL
SERVICING drinks. Secondly, by reducing scale
(which cannot be eliminated entirely),
you will prolong the lifespan of the
components that carry the water.
Once you have your espresso machine in Additionally, the elements in a clean,
place, it can become easy to let the well-maintained machine need to
maintenance slip. Angus suggests, work less hard than those in a scaled-
"Keeping your coffee machine manual up machine. Good water filtration is
somewhere accessible to all staff. Place a fundamental in the UK, but water is
sticker on your machine with the harder in some areas, like London,
technical phone number, as well as the than in others, like Scotland."
make and model of the machine. Do the
same with your grinder. Consider creating Any last recommendations, Angus?
a sheet with QR codes for useful online "At Fracino, we build equipment to
tutorials, allowing all staff to access them perform and last for many years.
quickly if needed. Fracino finds the use of When things do go wrong, and we
WhatsApp and video invaluable in remote accept that occasionally they will, our
diagnosis and problem-solving. service offer is equally robust, and we
take full accountability for each fix.
Linked to this is regular servicing. This can We're proud of both our phone repair
appear expensive in the short term; rate and our first-time repair rate. If
however, a non-functioning espresso you follow our socials on Instagram,
machine can have a significant impact on you'll get to know some of the Fracino
a business's income. Ideally, an annual team! We have a passion for people
front-end service where group heads are as well as coffee."
checked and inexpensive, yet crucial
parts, such as seals and gaskets, can be If you would like to learn more about
replaced, should be performed annually. the Fracino range, please contact
Angus, Strategic Account Manager at,
A deeper service should be performed angus.m@fracino.com.
either when volumes are extremely high
or when two years have passed with only
front-end services. Also, an annual steam
pressure test (PSSR) is required by law for
any equipment with a pressurised boiler,
after the first year. In this test, the
boiler's ability to vent off is evaluated, 18 - 22 Birch Road East,
and its internal and external rigidity are
assessed for safety. Additionally, a visual Birmingham, West Midlands
inspection of the boiler can provide clues B6 7DB
to potential scale buildup and water filter angus.m@fracino.com
issues.
MARCH/APRIL. 2025 | ISSUE 41
