Page 59 - Town of Bedford FY 2018-2019 Budget.pdf

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INFORMATION TECHNOLOGY

MISSION

To serve as core technical planning, implementation, and support for all Town departments.

DESCRIPTION

Team of 2, one full time and one part time, carrying five primary roles: Technician, Software Support,
Network and Systems Administration, Database Administration, and Project Manager.

GOALS, OBJECTIVES, & MEASURES

Goal To increase efficiency of the IT Department in regards to both internal/external user
experience and patch management of devices.
Objective Improvement of response time of user submitted work orders to the IT
Department.
Measure: Complete high priority work orders within 3 days of submission.
FY 2017 FY 2018 FY 2019 (Goal)
85.0% 90.0% 100.0%
Objective Maintain rate of 100% on server uptime and server patch management

Measure: Maintain current 100% status.

FY 2017 FY 2018 FY 2019 (Goal)
90.0% 100.0% 100.0%
Objective Increase efficiency regarding patch management of all computers on the town
network.
Measure: Utilize a WSUS system to roll out new patches to a variety of
Operating Systems throughout the network. To upgrade areas
where this was performed manually in previous years.
FY 2017 FY 2018 FY 2019 (Goal)
75.0% 80.0% 100.0%
Objective Increase website traffic by ensuring up to date information and device
compatibility.
Measure: Routinely check website statistics to monitor page traffic and
device usage.
FY 2017 FY 2018 FY 2019 (Goal)
80.0% 90.0% 100.0%

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