Page 63 - Town of Bedford FY 2018-2019 Budget.pdf

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Other Town Public As a separate program, we provide information to the citizens in a variety of
Information Tools formats other than just the web site. Facebook, our public information channel
(Channel 12), Instagram and occasional presentation projects for the citizens,
council, business leaders, etc. We also assist the PD with their public
notification and alert system (Everbridge), and the reverse 911 notifications.

Audio/Visual Support In this program we procure, manage and set up a variety of audio-visual
equipment for training, conferences, etc. for Town employees. We often assist
in monitoring or connecting to on-line training and informational broadcasts.
We also support video cameras and software for the PD and the FD, and
sometimes create documentaries.

E-Mail In this program we provide electronic mail to all employees. This involves
management of the software that runs the mail system, as well as the end-user
experience. Not only does this provide email, but also calendaring,
appointment management, contacts, and some file sharing.

Enterprise Support This program encompasses a wide variety of "help desk" tasks and service we
provide to end users with day to day tasks, small reports, minor log-in issues,
etc. The work tickets associated with this program are usually short and some
we don't even bother opening a ticket on, but we can get 10 - 20 of these a
day. This takes a lot of our time, but this "hand-holding" is critical to the end
users' daily work and experience.

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