Page 62 - Town of Bedford FY 2018-2019 Budget.pdf

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and help end-users with problems as time goes by.

Departmental Each department has unique pieces of software to accomplish their core
Software missions. This program involves learning each piece of software; installing,
Management managing and upgrading that software; and developing and utilizing a support
relationship with the software's manufacturer. Examples include Adobe, RMS
and GLINK in the PD; Itron MVRS, MARC, and meter management in the
Electric Dept; Phoenix (gas pump software), All-Data and ShopDirector in
Public Works; Cloud CIMS and eCIMS for the Cemeteries; Paradigm for Finance
and the Landfill. This is not a comprehensive list; we manage over 60 separate
software packages in the enterprise.

GIS Mapping & This program is a cooperative endeavor with the County. Our responsibility is
Management to coordinate with them, help manage hardware, help manage the software
vendor relationships, manage upgrade and deployment projects in
coordination with County IT, and provide and quality check Town data for the
system. We also pay for a portion of the software and hardware. This is a
citizen-facing as well as internal program.

User Training We help train and coordinate training for users on hardware and software. This
includes working with vendors' trainers, setting schedules, gathering materials,
etc. and is done on both an individual and group basis.

E911 Technical This program coordinates with County IT, the e911 center, the Bedford County
Support Sheriff's Department, and our Town PD to support a software cost at the e911
center. Town I.T. is responsible for a small portion of the secure Net-motion
connection used by the Police cars & we offer assistance to them if/when
needed.

Police Mobile Data In this program we support a police-specific set of PC's and their associated
Management/Support software. This involves setup and maintenance of the laptops themselves, set
up and maintenance of their communications software, records management
system software, air cards, and VPN.

Local Business Video Our department gets called in to work with the police to retrieve video footage
Surveillance Support from a wide variety of camera software systems owned by our local
businesses. We then assist the police in being able to review the material, and
in getting it ready for the Commonwealth's Attorney.

Printing Support & In this program we support all enterprise-wide printing needs. This includes
Management procurement, deployment, maintenance, configuration and end-user
assistance for all printers, from the big multifunction machines to the local
desktop machines.

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