Page 60 - Town of Bedford FY 2018-2019 Budget.pdf

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SIGNIFICANT CHANGES

The I.T. Department has completed several projects throughout the year that continued to keep our
network up to current industry standard. Our environment is now more stable than previous years as
we have replaced 99% of outdated servers with virtual machines. This continues to ensure a consistent,
reliable & redundant backup of servers and files. Our professional network can continue to adapt to
growth and ever-changing technology. We remain backed by certified on call network professionals in
the event of any network or server emergency situation.

We now have an Exchange server in place & users seem to have transitioned over to Outlook well. The
Town’s new Antivirus software (ESET) is also a more robust & secure option that what we had in place in
previous years. The Municipal building now has a secure private & public Wi-Fi connection in addition to
increased coverage that will accommodate all departments located in that building. Alongside the
Finance Director the I.T. Department assisted in web site creation & deployment. We are now able to
offer citizens a smartphone application as well. We still have a few projects in the works, one being our
Utility billing software conversion. We hope to have that completed by summer/fall 2018.

FINANCIAL SUMMARY

FY 15/16 FY 16/17 FY 17/18 FY 18/19
FUNCTIONAL AREA
ACTUALS ACTUALS BUDGET ADOPTED
Information Technology 151,853 228,641 194,451 214,803
TOTAL I.T. 151,853 228,641 194,451 214,803

SERVICES
Financial Services This is a large program that encompasses support for Finance & Collections as
Support well as all departments' interaction with those two. It includes management,
configuration, control and upgrade of the primary financial package (Munis) as
well as the utility billing package, a variety of printing needs (bills, receipts,
reports), report generation, end-user training and support, contract
management, vendor interaction, file and database management and backup,
and ultimately compliance with a variety of Federal & State laws. This also
includes migration from one platform to another.

PC Maintenance This program represents the management and maintenance of all user desktop
and laptop computers except for MDT's. This requires upgrading components,
repairing or replacing broken hardware and peripherals (mice, video boards,
hard drives, etc.), monitoring overall PC health and creating the replacement
schedule as a result of that.

PC Replacement We replace roughly 25% of our desktop PC's every year. We build each new PC
from a standard build up to whatever the end user needs. This program also
includes replacing major pieces of other hardware (printers, monitors, etc.)
This keeps our workstations up-to-date, efficient, and in-line with modern

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