Page 61 - Town of Bedford FY 2018-2019 Budget.pdf

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software.

Network & Systems As the I.T. Administrator I work hand-in-hand with Advanced Network Systems
Administration/MSA through our Alliance Managed Services contract. ANS specializes in providing
with Advanced technology services to support and maintain our IT network. They expertly
Network Systems ensure our network technology runs reliably and effectively. Their total
support programs for servers ensure maximum uptime from our systems &
daily backups (including redundant offsite backups at the Operations Center).
Our Alliance MSA also includes all the monitoring, remediation and
maintenance benefits. Their experienced technicians will perform all
monitoring, remediation, maintenance, and administrative tasks remotely at
first, with additional resources as needed. In addition they assist with strategic
network planning, upgrades, switching installation/management & required
licensing.

Cell Phone This program provides mobile telephone service to Town employees. It
Management involves provisioning the phones, negotiating the contract, reviewing vendors,
programming the phones, education of end users, inventory of phones and
peripherals, purchasing of peripherals and new phones, vendor management,
and troubleshooting/repair of damaged phones.

Phone System We manage the entire PBX (Private Business eXchange) for the Town
Management government, including hardware, programming, maintenance, connections,
contracts, voicemail, transmission and configuration and deployment of
handsets. This involves managing contracts with phone system vendors, phone
companies, and the Commonwealth. We program the core hardware and the
phones themselves and manage the "switchboard", provision and maintain
voicemail, develop all of the call routing patterns, deploy new features,
manage extensions and all rules associated with them, work with line
contractors to maintain the physical phone network, keep inventory, purchase
new equipment as needed and upgrade the system when required. We also
review and audit the phone bills from our primary and secondary carriers and
maintain the POTS (Plain Old Telephone Service) lines (i.e., copper) and their
associated devices.

Radio Programming & Program, configure, and manage inventory of radios for departments other
Management than the PD (who do their own). Coordinate with department heads and end
users to program and deploy radios and radio updates.

Core Office Software Every employee with a PC has a core suite of software for everyday
Management productivity. This includes the MS Office suite as well as web browsers, plug-
ins for video and audio, PDF software, printer configuration, etc. The purpose
of this program is to deploy, update, and support this core suite of applications

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