Page 14 - T-Mobile_Host Book_PEAK_2017

Jason Arenas
Coach, Team of Experts | Wichita, KS

Jason shines with the embodiment of the T-Mobile spirit. He will take an escalation without batting
an eye, stay late after his shift, and supports other seniors and teams to ensure their success.
Jason’s team delivered the most AALs in October and was in the Top 5 in the nation in Q4.

Angela Baca (CEO Wild Card)
Customer Experience Manager | Bellevue, WA
Angela was a key contributor assisting our senior leaders with customer escalations and ensuring
full resolutions took place quickly. She was the go-to for Dave Carey on every customer escalation
that he received and could always be counted on to support him and other SLT members as
needed.

Jennifer Bostow
Sr. Expert, Account Care | Colorado Springs, CO

In November 2015, Jennifer volunteered for a special project without knowing it would morph into
her becoming Famous for Care while also becoming the unsung hero in Colorado Springs’ Team of
Experts. She finished Top 10 in FCR, Quality, Add-A-Lines and SPPH in the Springs!

Shante Brown
Coach, Team of Experts | Augusta, GA
Shante focuses on making sure she does everything in her power to help in any way she can. If one
of her reps feels that they can’t complete a goal, Shante shows support by saying “I got you,” and
guides them step-by-step to success. Shante understands the importance of continuous growth
and being able to adapt and change in any role.

Monica Caine
Trainer, Care | Tampa, FL

Monica has consistently produced new hires that have gone off to be top performers and break
records in Financial Care. She always checks on her new hire performance, giving motivation and
encouragement, and never getting frustrated.

14