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Carlos Camacho
Expert, Account Care | Wichita, KS

Carlos is a motivator with a laugh and personality that is infectious. When he is not offline
supporting teams, he is crushing his performance. Carlos has consistently been in the Top 5% in
onboarding.

Rick Chandler
Director, Customer Experience | Bellevue, WA
Rick is relentless in his pursuit of the best possible customer experience. He consistently
challenges the status quo making his business partners around him better. He brought a balance
between Customer Experience and TMUS financials as the team worked through the Note 7 recalls.

Brittany Cortinas
Sr. Analyst, Business Support | Richmond, VA

Brittany has stepped up to the plate as POC. She takes control of a situation no matter how chaotic
it may be and things just seem to fall in place. Brittany has become a staple for the frontline.

Kimo Cuales (CEO Wild Card)
Sr. Specialist, Executive Response | Albuquerque, NM
Kimo was a highly involved member of T-Voice and quickly gained the respect of many of the
T-Voice national and local leaders. Kimo is a leader and consistently goes out of his way to help
his peers, whether it’s by taking additional cases or by taking on special projects regardless of the
caseload he has on his plate. Kimo is known by Mike Sievert as the guy that can get things done.

Erica Davila
Specialist, Solution Center | Albuquerque, NM

Erica made an immediate and lasting impact in the Jefferson Call Center. The site was tasked with
helping mitigate in 501, a general care queue, which the team had little to no experience. Within a
day, Erica led all coaches and seniors through training to help get more familiar with the process
and provided tools to help boost customer interactions.
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