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Ted McMurdo (CEO Wild Card)
VP, Customer Care | Denver, CO

Ted has made a tremendous impact during his 13 years with T-Mobile. Under his leadership,
our service partners and team members embrace magenta like never before. This passion for
our brand came to life during a monumental trip to the Philippines for a Leadership visit. Ted is
committed to service excellence, and is an exceptional leader.

John Mineer
Sr. Manager, Operational Insights | Bellevue, WA
With John’s leadership on the payment arrangement project, 4M calls were reduced in 2016 with
additional $21M of revenue generated. John’s project introduced new ways for customers to handle
payment arrangements and doubled the self-serve rate from 22% to 45% today.

Hope Norris
Director, Service Partner Operations | Richardson, TX

Hope has organized more summits than anyone could count, from our Dealer Support Group
summit, to Call Center “Voice of 2016” Summit held in Richardson. Not only is she a fantastic
planner and host, but Hope also led her team in formulating effective workshops to inspire
leadership, and promote new fresh customer service ideas.

Michelle Pastor
Sr. Manager, CS Operations Support | Springfield, MO
Over the past year, Michelle has flourished in her role as a team manager, quickly becoming a peer
leader in her group. She has taken on the Revenue Ambassador role and led revenue charge at the
site.

Dan Patel
Expert, Account Care | Chattanooga, TN
Dan assisted with new hires in training all while maintaining his exceptional performance. He has a
contagious positive attitude and reflects this on all who cross his path. From training to HR, we all
know we can count on “Dan, the Man!”

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