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Dan Rutledge
Expert, Technical Care | Salem, OR

Dan built a real-time tracker for all of TEX to manage performance intraday through a platform that
allows every team member to see and own the details of that day’s performance. He has increased
his rank each month since joining and ended December at 9th nationally amongst Tech Reps in
TEX.

Kevin Schmidt
Sr. Rep, Solution Center | Salem, OR
Kevin has dedicated 17 years to T-Mobile, bringing with him his passion for driving the best
resolution and customer experience possible. He is loved by his Solution Center team and looked
upon as an expert and valuable resource across his site.

Tinisha Smith
CSR 2, General Care | Charleston, SC

Tinisha has influenced so many of her peers and leaders at T-Mobile. She is a six-time INList winner
and has worked in General Care and now Closed Loop. She has been a local values leader.

Jonathan Stringfield
Coach, Team of Experts | Richmond, VA
Jonathan shows care for his team members not just on the job, but on a personal level. He has
always stood out as someone who was always there to help.

Ricardo Tellez
Specialist, Technical Care | Mission, TX
Ricardo has never finished below 100% of goal. He has finished as high as 130.57% in May and
was ranked 15 out of 576 reps in December. His IOCR was 16.83%, Up 9.38 and tCRT of only 675!

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