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Alex Garcia
Sr. Rep, General Care | Albuquerque, NM

Alex leads the department by dominating in all metrics and consistently having a balanced
scorecard. Alex not only led 2016 in CRT at 217, IOCR at 17.14%, and Quality at 3.27% but also
won in transfer and expense.

Daniel Garibay
Trainer, Care | Mission, TX
Danny inspires others and gets amazing results. Early in the year, Mission transitioned Bilingual
Tech support to our service partner in Guadalajara. Danny led the training for the transition team
and spent almost six months in another country to help the site get up to speed.

Danielle Gasper
Coach, Team of Experts | Colorado Springs, CO

Dani has consistently been a top performing coach, finishing 3rd in Colorado Springs in 2016. She
is a results warrior, finishing the year with incredible balance — 17.89% iOCR, 9.02 UP and 745
CRT, while maintaining every one of her other metrics.

Jim Gebing
VP, Customer Care | Dallas, TX
Jim’s style is not about glorious crowning acts. It’s about keeping his team focused on a goal and
motivated to do their best to achieve it, especially when the stakes are high. He led a significant
turnaround bringing together the West Region and delivering a winning performance in RSL, Tech,
Retention, and Financial Care.

Miguel Gonzalez
Specialist, Solution Center | Mission, TX
Miguel leads by example. He is consistently in the top 5 of the Solutions team and was ranked
4 out of 14 at 117.14% percent to goal! A team member wrote: “Miguel is constantly teaching
everywhere. His best practice is to improve everyone’s stats.”

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