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Arthur Jones
Analyst 2, Quality | Albuquerque, NM

Arthur provided the FIRST digital insights during Un-carrier and Apple launches earning praise
and appreciation from the social leadership team, allowing them to coach more effectively during
critical periods.

Darin Joy
Expert, Account Care | Chattanooga, TN
Darin served Chattanooga as a successful T-Voice Rep for the first half of 2016. He recently joined
Team of Experts and helped support the community to finish #1 in the nation in December 2016.

Andrew Ko
Sr. Manager, Business Analysis | Bellevue, WA

Andrew’s dedication to his team and his work is unparalleled. He has become famous throughout
Care for his commitment to frontline first. Andrew led the push for the revenue strategy within Care
and provided all the reporting needed to ensure target-based coaching.

Kay Koerker
Sr. Customer Experience Manager | Bonners Ferry, ID
2010 PEAK Winner
Kay has been instrumental in the rollout of TEX and has taken a lead role in this initiative for service
partners. She has led the project efforts for the transition of Partner Brands and continues to write
the requirements for the WFM transition to TracFone.

Vance Lucero
Systems Experience Manager | Colorado Springs, CO
2012 PEAK Winner
Vance is a steadfast end-user advocate. His deep knowledge of systems and flows is an asset to
everyone he works with — he provides context to discussions that lead to better decisions. He is
an expert in device ordering and financing, often understanding E2E system flows better than the
teams that built them. 19