Page 10 - DEGW Annual Review 2009/10

General Services Administration

Training and supporting the organisation

to quickly identify needs and develop

solutions for themselves

The General Services Administration (GSA) RDP GSA’s customer­driven approach to help

s

i
has the huge task of managing some 9,600 federal organisations visualise a future workplace

federally owned and leased buildings, making that supports the achievement of their mission,

GSA the largest civil landlord in the world, as well as improve the work environment for its

I
t
alongside the various other services it provides employees. includes tools and guidance that

to support the smooth running of the United local GSA staff can utilise to understand a

States’ Government. customer’s business, employee work patterns,

spatial requirements, constraints and mission

GSA people, and there are around 12,000

before the workspace design process begins to

of them, need innovative solutions to foster

ensure the solution delivers business value. The

effectiveness, sustainability and best value. In real

tools can be used by a wide variety of roles within

estate terms that means helping to deliver superior

the GSA and have been designed to be scalable

workplaces that support new and better ways of

‘Having DEGW as an integral conducting the business in hand. depending on the type and size of the project,

as well as the level of engagement deemed

f
o
part the GSA team has not

In recent years DEGW has worked closely with appropriate by the project team and client agency.

only allowed us to develop a

i
n
GSA delivering workplace research and strategy

comprehensive approach to which has led to the creation of a new, systematic To introduce RDP and support GSA staff in the

the management of the US model for delivering a consistently high level of basic level use of the tools, DEGW produced a

Government’s real estate innovation and cost effectiveness on large, comprehensive workbook and training programme

toured it as a highly interactive learning
and

portfolio but to deliver a complex projects. Already working as an integral roadshow 13 cities, including all 11 of GSA’s

t

o

consistent level of skill and partner with GSA, DEGW took on the additional regional headquarters, delivering training to

o

f

understanding our task developing a solution for similar support develop new skills to almost 1,000 employees.
f
o

t
processes the people to small projects. These real estate transactions

o

involve spaces with less than 80 occupants, yet While the RDP training provided the tools and

in the front row.’

are 88% of GSA’s project workload. In only 10 skills for collecting and analysing client information,

Ryan Doerfler months, DEGW facilitated the integration of conducting effective interviews, prioritising goals,

.

K

a

Acting Director for PBS
these two efforts into a combined workplace developing space programme, and recognising

Center for Workspace
Requirements Development Program (RDP), the overall impact of requirements development

Delivery, General Services
and led the development of a national internal for customer projects, the GSA has also identified

training effort. Subject Matter Experts in each region to continue

Administration

supporting their colleagues with these projects.

A virtual version of RDP training is now underway.

Workshop roadshows

across GSA regional
headquarters
16 17