Page 9 - DEGW Annual Review 2009/10

Royal Bank of Scotland

Creating flexibility, efficiency and choice

for their businesses

The Royal Bank of Scotland (RBS) Property A more mobile, collaborative and shared work

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Team on a five year mission, which started environment and the dynamic sharing ratio

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in 2008, to reshape the Bank’s real estate promoted by the Intelligent Working programme

portfolio and align its property strategy actively supports both business agility and the
with the new strategic plans of the group’s changing way that businesses and their people

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business divisions. want work.

Through Intelligent Working programme, With workplace culture at different stages of
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RBS aims to optimise its space and apply the evolution across global regions, DEGW is assisting

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most appropriate workplace solutions to support RBS the roll out of some of its international

the needs of the business and its workforce across projects, helping to interpret the Intelligent Working

global cultures. Intelligent Working is a collaborative principles locally and develop work spaces

process bringing together HR, technology and designed around the needs of the individual

‘The experience and property solutions to enable business units to business areas.

understanding that DEGW make the most of their people and work spaces,
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One the most recent projects is at Legacy

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has applying new Having worked with RBS on various research Place, Boston where the objectives were to
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workplace solutions to local and evaluation projects since 2005, DEGW was co­locate teams from a number of disparate office

cultures valuable asset asked early last year to lead a study to help RBS buildings into a single location and provide greater

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when driving workplace understand how Intelligent Working, the Bank’s choice and flexibility in how staff could work

change for a global business formal workplace change programme, needed together. The previous environments were

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and people.’ to adapt and develop to meet the challenges cellularised, with traditional settings of high screens

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of the future. Initial studies were undertaken in and focus on individual space. The new office

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Ray Carneiro North America, the United Kingdom, Singapore is open plan with spaces for collaboration and

Head Strategy, and Australia. team interaction and has been an important first
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RBS Property Services step towards supporting the businesses in moving

A key shift at RBS has been the move towards to this new way of working.

increased collaboration and the need to provide

the business and its staff with choice and flexibility The Legacy Place teams moved in to their new

in how and where they work. A new suite of environment summer 2010. Within weeks their

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workplace settings was developed to support this feedback described the combination of space,

along with a strategy to introduce collaborative technology and new ways of working as vibrant

work settings and different desk settings to allow and engaging.

Intelligent Working to be enabled in existing space.
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