Page 140 - GIGABYTE Service Manual-v3.0-110101

9.5 Windows Installation

If windows login test unable to find out the defect, then we must duplicate the customer
environment for OS installation to verify the issue is caused by M/B defect or operation
mistake by customer.

The defects could be:
01. Windows installation fails and displays blue screen (XP, VISTA, and Windows 7) -
The defect happens during windows installation and shows error message or blue
screen. For this defect, try to disable device function in CMOS settings one by one
indentify the device which causes the defect.

02. Hang up during Windows installation (XP, VISTA, and Windows 7) - If system
hang up or freeze during installation, please check voltage on chipsets and CPU first to
make sure the voltage is stable. Then, remove heat sink and check whether any scratch

or sign of overheat on BGA chip.
03. Hard drive not found during Windows installation- Check hard drive information in
CMOS settings. If the setting is SATA AHCI mode, the AHCI driver must be loaded
for Windows installation (This issue is on windows XP and earlier versions).

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