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Confidential

Departments

• Financial: the financial department role is to record financial • Human Resources: given the responsibility to han-
transactions, prepare and interpret financial statements, and dle employee recruitment, arrange staff training,
deal with cost accounting and cost control. make promotion and disciplinary decisions, and
check staff attendance.
• Front Office: the front office (room management) department
handles customer service including front desk service, reserva- • Food & Beverage: responsible for all of the dining
tion, laundry, concierge, telephone, and housekeeping services. rooms, restaurants, bars, kitchen, clean-up ser-
vices, etc. F&B divided into two parts: kitchen and
Leading Players restaurant. The Kitchen department is responsible
for food preparation, while the restaurant depart-
ments’ role is to provide dining room operation,
waiter service, food runner, and clean up service.

• Marriott - 14.5$ B revenues • Sales: the responsibility for sales
per year with 4K hotels. department is to sell the hotel fa-
cilities and services to individuals
• Hilton - 11.3$ B revenues per and groups.
year with 3.8K hotels.
• Logistics: the logistics depart-
• Starwood - 5.8$ B revenues ment is responsible for tracking
per year with 1K hotels. daily supplies, purchasing appli-
ances, and keeping security.
• Wyndham - 5.5$ B revenues
per year with 3K hotels.

• Hyatt - 4.3$ B revenues per
year with 0.5K hotels.

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