Page 18 - ebook - Servi
P. 18
Confidential
Recruitment
The most common problem with employee hiring is finding the right people.
Without a strong employee team, a business will struggle to keep going.
Common ways of hiring:
• Asking family, friends, coworkers and colleagues to pass the word around
about job a opening. Current employees might know of other great people out
there who would be a great fit for the restaurant.
• Advertising on the restaurant window inviting walk-ins to suggest themselves
as possible candidates.
• Posting a job position in an online job marketplace.
• Using social media, such as Facebook.
• HR companies.
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Training
Training employees correctly is essential for any successful restaurant. Your staff
needs to be attentive to customers demands while appropriately displaying the
personality of the establishment. The restaurant business is challenged with the
trade-offs of quality and speed of service.
Common types of training:
• Shadowing: involves trainees following a mentor while the mentor performs
his regular job duties or real-life scenarios.
• Instructing: trainees are given verbal or written directions for how to
accomplish a task, with no demonstration. Mainly for regulations and menu
learning.
• Supervised Performance: trainees receive hands-on experience by performing
work tasks while being actively supervised by a trainer.
