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SUB-REGIONAL FUNCTIONAL UPDATE / JDF

The Consumer Protection Act 2019
Ravinder Reddy

and claims involving more than 100 Million (approx. 1,405,850 USD) to
the National Commission.

E-Commerce & E-Filing: The Act will extend the direct selling rules to E-
Commerce transactions, introduced electronic filing of complaints
online and amended the territorial jurisdiction rules to file at
commission where the customer is located.
Mediation-Alternative Dispute Resolution: The Act will also introduce
mediation as an alternative dispute resolution mechanism for quicker
resolution and to reduce the burden on the consumer commission.
In summary, considering the changing socio-economic conditions and
development towards technology and innovations, the Act will
substantially enhance the scope of protection afforded to consumers,
by bringing within its purview E-Commerce, advertising claims,
endorsements and product liability.
JDF India is studying the scope and applicability of the provisions of the
Act relating to misleading advertising and unfair contracts to ensure
ongoing compliance with the Act.