Page 11 - Norco Patient Orientation Handbook e-book

WHO WE ARE…

Norco is a family-owned company supplying the Welding, Safety, Medical, and Specialty Gas
industries with equipment, supplies, and gases. “Serving You Better” has been the mission of the
organization since the Kissler family purchased Norco in 1968; the You in this statement being our
valued customers. Growing from two southern Idaho stores in 1968, Norco currently serves the
states of Idaho, Montana, Oregon, Washington, Utah, Nevada and Wyoming with 76 locations.
“Finding a need and filling it” has been the basis for Norco’s continued growth within our service
areas. Norco excels through company innovations, ethical management standards, and high
employee dedication – our Team members. Norco is incorporated in the State of Idaho with
company headquarters based in Boise.

Mission Statement

Since 1968, the Mission of Norco has always been the same…

Norco

“Serving You Better”

You refers to our customers, employee owners, suppliers and the communities
we serve.

Welding Division – Norco began as a welding supplier in Boise and Twin Falls, Idaho. Today, Norco is recognized as an
industry-leader with key Team members serving the welding supply industry in national and regional associations. Norco supplies
clients throughout the Northwest with gases and supplies from 19 regional filling plants and our branch locations.

Safety Division – Norco entered the safety supply business as this industry emerged. Our Team members have extensive training
that qualifies them to address all facets of an organization’s safety needs. From training and equipping, to outfitting a company’s
staff with safety supply products to comply with all regulations, Norco can do it all.

Medical Division – Norco naturally transitioned into the medical equipment and supply business through its familiarity with
oxygen for welding applications. Our branch locations are supported by clinically trained respiratory therapists and nurses, as well
as other specially trained Team members, bringing oxygen, medical equipment, and supplies to clients in their homes. Norco has
maintained accreditation with nationally recognized standards organizations since 1991; setting a high standard of excellence for
the clients we serve.

NorLab – Norco entered the specialty gas business by manufacturing calibration standard gases. Our Team members produce
calibration and specialty gases that are distributed internationally. NorLab, part of the Safety Division, has received ISO
9001:2008 certification, an international quality standard.

Norco wants to be our customers’ BEST supplier of equipment, supplies, and gases. It is Norco’s objective to become the most
profitable, best managed, most prestigious Welding, Medical, and Safety Supply distributor in the United States.

Norco’s management philosophy is to achieve total customer satisfaction by continuing to improve our personnel through selection
and training, making effective use of facilities and fostering innovation.

Norco’s commitment to this philosophy will be achieved with complete integrity towards the law, our Team members, and our
customers, with the proper example always coming from the top of this organization.