Page 12 - Norco Patient Orientation Handbook e-book
P. 12
SCOPE OF SERVICE
Norco is a home medical equipment organization dedicated to providing comprehensive home care services to referred
patients/clients with the utmost quality and professionalism.
Norco accepts only patients/clients whose home health care needs (as identified by the referring source) can be met by the
treatment and/or services offered by Norco.
Our services include:
Oxygen therapy products Physical therapy products Respiratory therapy products
Sleep therapy products Equipment repair services Durable medical equipment
At Norco, we provide quality products for home care use, and our professional staff genuinely cares for the patients we
serve.
24-hour Emergency Service: Special emergency assistance is available to our patients/clients through a 24-hour phone
answering service.
Reimbursement: Contracted Medicare, Medicaid, and third party payor supplier. Payment by MasterCard, Visa, and
Discover is also accepted.
Discharge Assistance: We work directly with physicians and hospital discharge planners to insure smooth transitions to
home care.
Patient Instruction and Training: A trained staff of home care professionals insures that each patient and/ or caregiver is
fully trained in the operation and care of equipment.
Patient Assessment: A trained staff member meets with and assesses the needs of the patient with respect to the services
provided. Patients are periodically monitored and their assessment updated to insure care that is timely and up-to-date.
Delivery Service: Set-up, instruction, and training are free-of-charge. Delivery fees may apply based on service requested
and delivery location. Contact your local branch for further information.
Consultations: Staff professionals will meet, as necessary, with referral personnel, the patient, or their caregiver to solve
any matter involving home care equipment or service.
Geographic Scope of Service: Geographical area and services offered vary - contact your local branch for further details.
Business Hours: Monday through Friday: 8:00AM - 5:00PM
Saturday: 8:00AM - 12:00PM (Some Norco locations only - check with your local representative to see
if yours is open.)
Norco Medical employs licensed and credentialed specialists who are dedicated professionals, taking exceptional pride in
the care and service they provide.
These include: Rehab/Delivery Technicians (ATP) Respiratory Therapists (RRT, CRT)
Registered Nurses (RN) Licensed Practical Nurses (LPN)
Norco provides people with a personal concern for the patient's well being and an extensive inventory of home health care
products. This combination results in the most professional care with the finest quality products available.
At Norco Medical, we are convinced that patients/clients are happier and progress faster when they can recover in the
comfort and familiar surroundings of their own home. Our objective is to be an active and professional participant in
making that plan a reality. Norco offers for our patients, the following home care equipment:
