Page 16 - July Impression

PATIENT EXPERIENCE

Stories From the Heart

"My technologist so nice and he is doing "The staff in interventional radiology
wonderful job. I was very lucky person were kind and caring. It was obvious

to have such a technologist having 40 these healthcare professionals
years of experience. " respected each other and valued each
other's contributions to the overall

patient care experience. The
"Kristin and Kirwan were wonderful environment was calm and quiet. The
during my MRI procedure. They make a doctors and nurses were approachable

great team. I was not anxious at all as for questions and knowledgeable to
my comfort was their concern. Great answer the questions in a way that was
experience."
understandable for someone without
medical knowledge. My dad really liked
"My experience was wonderful from the Physician Assistant who tried to

beginning to end! My nurses were the troubleshoot his jpeg feeding tube,
ultimate in kindness, compassion, prior to him having to replace it. He had
knowledge, assistance and a great personality and my dad said he
professionalism. The care team for the was "fun." His nurses were wonderful.

procedure was equally superlative in He said it was the easiest IV he has ever
every way! Thank you all for the had placed, so kudos to Patty!
excellent care you provided."

"My technician, Gia (Georgia), exhibited superior skills in both patient care and her craft.
She exudes the basic tenets embedded in the mission of your institution. Gia is truly an

amazing ambassador for John's Hopkins."

"I do not remember names but each person that I spoke to and that did the testing were
perfect in all ways. They made sure I understood everything about the procedure before,
during and after. I was very comfortable throughout. "

"My technician was OUTSTANDING :-) She really put me at ease for my mammogram. It is

worth driving an hour for outstanding and caring customer service. I have and will continue
recommending Bayview Hospital to my colleagues and friends. "

"From checking in to Barbara getting me prepared and ready for the MRI and Dave
assisting her in the MRI machine, excellent service provided by all. Barbara was very

professional in explaining test. They took interest in me and my comfort, playing the music
that I liked that helped me to relax."